Refund and Returns Policy

At GoldRich, we strive to provide high-quality digital workshops and tutorials tailored to your jewelry business’s success. However, we understand that sometimes things may not go as planned. Please review our refund and returns policy below to ensure you are fully informed of your rights and obligations when making a purchase on our website.

1. Refund Eligibility

  • Refunds are available for digital products that have not been accessed or downloaded. If you have not yet started the workshop or tutorial, you may request a refund within 14 days of purchase.
  • For live workshops or consulting services, refunds are only eligible if the service has not yet commenced or if the service is canceled by GoldRich.

2. How to Request a Refund

  • To initiate a refund request, please contact our customer support team within the eligible period.
  • Include your order number, the product you wish to refund, and a brief explanation of your reason for the refund request.
  • Our support team will review your request and respond within 5-7 business days with further instructions.

3. Non-Refundable Situations

  • Refunds are not available for products that have been accessed, downloaded, or partially used.
  • Any custom or personalized services, including bespoke advertising consultations, are non-refundable once the service has begun.
  • Discounted products or items purchased during a sale are considered final and are not eligible for a refund.

4. Exchange Policy

  • If you are unsatisfied with a digital product, we may offer an exchange for another workshop or tutorial of equal value. Exchange requests must be made within 14 days of purchase.
  • Exchanges are only available for products that have not been accessed or downloaded.

5. Cancellation of Live Events and Services

  • GoldRich reserves the right to cancel any live events, workshops, or services. In the event of a cancellation, customers will receive a full refund or may choose to reschedule for a future date.
  • If you need to cancel your participation in a live event or service, please notify us at least 48 hours in advance for a full refund.

6. Processing Refunds

Depending on your payment provider, it may take an additional 5-10 business days for the refund to reflect in your account.

Approved refunds will be processed within 10 business days. Refunds will be credited back to the original payment method used during the purchase.